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Contact Details


01274 586474


The Cellar Trust, Farfield Road, Shipley, Bradford, BD18 4QP


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Peer Assistance, Reciprocal Experience & Navigation Through Support

Parenting can be tough. At PARENTS Online we provide text-based emotional support to parents and carers through our chat platform below. Our committed team has their own personal experience of parenting and is passionate about providing hope and understanding to fellow parents. We are here to hear their concerns, and to offer a non-judgemental ear when it’s needed most.

We provide parents:

  • A confidential listening service that can be used anonymously.

  • Support from a fully trained worker, with their own lived experience of parenting.

  • A safe space to talk openly without judgment, about anything that’s on their mind.

Click here to chat to one of our dedicated team 6pm-9pm on Tuesdays and Thursdays.

PARENTS Online is an innovative digital project which provides free online peer support to parents and carers using an online chat function. The idea for the project was born in 2020, in response to a worrying lack of available support for parents in the Bradford District. This problem was only exacerbated throughout the Covid-19 pandemic, with the Bradford Covid Scientific Advisory Board and Born in Bradford highlighting the huge and damaging impact on parents and families.

In response, The Cellar Trust and Brathay Trust pledged to combine their respective reputations and resources in both the mental health and family work sectors to deliver this ground-breaking new project. In July 2021 PARENTS Online was launched in its pilot phase, to provide free emotional support to parents when they need it most.

All parents/carers

Click on the chat function 6pm-9pm Tuesdays and Thursdays.

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Bradford Local Offer Logo

The Bradford SEND Local Offer is a free and impartial service provided by Bradford Council. The information contained within the website is available for the purposes of identifying services and provision that are available to children and young people with special educational needs and/or disabilities. This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the Bradford Council or its partners make any representations or warranties as to the accuracy of the information.

Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.