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First Response


Our First Response service offers support 24 hours a day, seven days a week to people of all ages living in Bradford, Airedale, Wharfedale or Craven experiencing a mental health crisis.

Mental ill health is common, with 1 in 4 people in the UK experiencing a problem each year. Most conditions are managed well through medication and/or therapy, but if your first experience of mental ill health is a crisis, or if you have an existing problem, we want you to feel reassured that trained professionals are just a phone call away.

Where can you see the First Response team?

Once you call First Response a telecoach will answer and quickly assess your needs. They’re experienced to talk to people in distress and provide guidance to help you manage the situation and your feelings.

They may decide you need urgent support. In this case they will ask a first responder from our team to visit you as soon as possible. First responders are mental health nurses and social workers. They visit you wherever you are in your time of crisis, at whatever time of day, sometimes with a member of the emergency services. Or you could be referred to one of our three safer spaces for people of any age experiencing mental health crisis, in Bradford, Airedale, Wharfedale and Craven. They offer a warm, calm and safe environment, 365 days a year, as a possible alternative to A&E. See our short video for more details.

Who is this service for?

Should I call first response?

This service is for people of all ages living in Bradford, Airedale, Wharfedale or Craven experiencing a mental health crisis. You do not have to have used any mental health services before to contact us. For more details see our First Response leaflet.

How can you access this service?

Where possible the person who is experiencing the crisis should contact First Response, but we understand that this is not always possible and accept calls from others, concerned about the person’s well-being.

You do not have to have used any mental health services before to contact us.

You can call First Response 24 hours a day, 7 days a week.

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The Bradford SEND Local Offer is a free and impartial service provided by Bradford Council. The information contained within the website is available for the purposes of identifying services and provision that are available to children and young people with special educational needs and/or disabilities. This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the Bradford Council or its partners make any representations or warranties as to the accuracy of the information.

Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.