Accessibility Statement for Bradford's Local Offer (draft)


This accessibility statement applies to

This website is run by Bradford Council. Idox has been commissioned by Bradford Council to provide the Local Offer website’s software / hardware, software Licensing, support and maintenance. The website content maintenance and quality assurance is carried out by the SEND Transformation and Compliance team part of Bradford Council.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) [2.1 or 2.2] AA standard.

This website is partially compliant with the [Web Content Accessibility Guidelines version 2.1 AA standard or Web Content Accessibility Guidelines version 2.2 AA standard], due to the sections below titled 'Issues...'

Using this website

For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • most older PDF documents aren’t fully accessible to screen reader software
  • some of our online forms are difficult to navigate using just a keyboard
  • you can’t skip to the main content when using a screen reader

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:


We’ll consider your request and get back to you in five days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, email or alternatively contact Bradford Council Complaints Unit

Reporting accessibility problems with this website

In order to make our website as accessible as possible we have added ReachDeck to our website to make our content more accessible for users requiring reading and translation support.

To launch ReachDeck you need to click on the ReachDeck icon toolbar at the top of the right hand side of any page on the Local Offer website, where you activate ReachDeck to start using it.

A full list of features that ReachDeck aids with can be found below:

  • Text-to-speech
  • Translation into multiple spoken languages
  • Picture dictionary definition
  • Text magnification
  • Simplify the page

Once you have finished using ReachDeck you can click the X in the top right hand corner.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint,contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Bradford Council and Idox are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Issues with technology

No ‘skip to main content’ option on any pages.

It’s not possible for users to modify text spacing or line height.

Issues with text

Some link text doesn’t make sense when read on its own (for example, ‘click here’).

We plan to fix the existing links by September 2024. When we publish new content we’ll make sure link text meets accessibility standards.

Issues with PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards - for
example, they may not be marked up so they’re accessible to a screen reader.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We have service providers who access the Local Offer website using their accounts to update their own information published on the Local Offer website and upload PDFs. All information that is provided by services using their account is monitored in terms of accessibility before publishing live. The site uses a software called site improve to identify which content pages require attention in terms of accessibility.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services..

Any new PDFs or Word documents published by Bradford Council will meet accessibility standards. We cannot ensure that PDFs or Documents uploaded by third parties will meet these standards

When we tested this website

This website was last tested on 1st December 2023.

Feedback and contact information


Telephone: 01274 439 218

Contact us Page

Contacting us by phone or visiting us in person

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

What we’re doing to improve accessibility

We will carry out regular testing and make improvements as needed.

Preparation of this accessibilty statement

This statement was prepared on 19th February 2024.

Page updated 19th February 2024 v2.4


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Page last reviewed: 19/02/2024

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