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For general information and advice you can contact the following services

Bradford Families Information Service Helpline 01274 437503 - Monday to Thursday 8.30am - 5pm, Friday 8.30am - 4.30pm Urdu/Punjabi Helpline 01274 431252 - Monday to Wednesday 8.30am - 5pm Polish/Slovak/Czech Helpline 01274 434905 - Wednesday to Friday 9am - 3pm
Email: fis@bradford.gov.uk Facebook: click here Text: 'FIS' to 07781472076 and we will call you back. Online form: Send us your enquiry online
Info Shop for Young People – Bradford 125 Thornton Road, Bradford BD1 2EP Telephone: 01274 432431 Email: infoshop@bradford.gov.uk Web: click here Map showing where we are
Information Shop for Young People - Keighley Keighley Town Hall, Bow Street, Keighley BD21 3PA Telephone: 01535 618100 Email: infoshopkeighley@bradford.gov.uk Online: Contact the Information Shop Keighley online Map showing where we are

You can find more information on our Information, Advice and Support pages here

For urgent help

If the following situations apply and you require an urgent response, please speak to the special educational needs and/or disabilities (SEND) team on 01274 435750.

  • If there is an unexpected breakdown in the usual carer support, for example, the parent or carer has an unplanned hospital admission and there is no extended family able to look after the child.
  • Your child has an unexpected hospital admission.
  • There is a sudden change in a medical condition or family circumstance that directly impacts on the ability to attend educational provision.


If you are concerned about the safety or welfare of a child in the Bradford District, these are the numbers that you can call for advice and to make a referral:
  • During office hours call Children's Social Care Initial Contact Point - 01274 437500 - (8.30am - 5.00pm Monday to Thursday, 4.30pm on Friday)
  • At all other times, Social Services Emergency Duty Team - 01274 431010
  • If you have reason to believe that a child is at immediate risk of harm, contact the police on 999

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