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Early Help

What does it do?

Early Help is a way of giving families the support they need as quickly as possible when problems emerge. It means we can work together to find solutions to small problems before they become big ones. A family can ask for Early Help or sometimes a professional, such as a health visitor, social worker or teacher, may suggest this for them. Early Help can include both support to a family in the earliest years of a child’s life and also a timely response to a problem at any stage later in their lives. If your family receives Early Help, you will have an Early Help plan to support you so we can make things better for you and your children – we call this the ‘Think Family’ approach. Early Help can also involve other people working together to support you and your family. It can involve GPs, health visitors, schools, colleges, children’s centres, school nurses, youth services, child care or other community settings working together on a day-to-day basis. Part of our role is to try and help you get the ‘right support at the right time’.

Who is it for?

All families All schools and colleges are also expected to set out how they will provide support to pupils, particularly those with special educational or additional needs. "I am a family member and/or professional and I want to find out about local activities, short breaks for disabled children and young people, parenting groups and support in my area".

How do I access it?

Please start by looking at Families Information Service and/or SEND Local Offer (including short breaks). You can also speak to someone from the Families Information Service by contacting: Telephone helpline: 01274 437503 (8.30am to 5pm, Monday to Thursday and 8.30am to 4.30pm Friday) Urdu/Punjabi Helpline: 01274 431252 Polish/Slovak/Czech Helpline: 01274 434905 Mobile: Text 'FIS' to 07781472076 and we will call you back. Email:

How can I find out more?

Telephone: 01274 437503 (8.30am to 5pm, Monday to Thursday and 8.30am to 4.30pm Friday) Urdu/Punjabi Helpline: 01274 431252 Polish/Slovak/Czech Helpline: 01274 434905

Text: Text 'FIS' to 07781472076 and we will call you back.
Website: click here

"The Families Information Service and SEND Local Offer websites do not give me the information I need or I am having difficulty accessing the sites".

Then please call the Early Help Gateway:

Telephone:  01274 432121  


The Early Help Gateway is made up of workers and managers from Early Help, the Police and Families Information Services. There is also involvement from social workers and Primary Mental Health Link Workers. They will use Signs of Safety in their conversations with you.

Using Signs of Safety means that we will ask you to be as clear as we can about:

  • what we are worried about?
  • what is going well for the family and who already helps them?
  • how do we think extra support will help this family?

The Gateway will provide advice and guidance and, if appropriate, will link you through to groups and services near the family, one of the district-wide Early Help Teams or a Cluster Team/Panel.

  • "I am already working on an Early Help Plan with a family which is progressing well so far".

Early Help also happens when services already working with families identify the need for a multi-agency plan. Those practitioners identifying the need for multi-agency support should complete an Early Help Assessment with the family to identify strengths and needs, co-ordinate a Team Around the Family Meeting and share information (with consent) with other agencies. They are drawing on the people who already work with them and the family.

At the first Team Around the Family Meeting a Lead Worker will be agreed with the family, who will continue to co-ordinate support and be the key contact for the family and ensure the plan is addressing the needs identified and progress is being made.

We ask the Lead Worker to log this plan with the Early Help Gateway. The Gateway can also provide advice, support and links to groups. The Gateway will contact the Lead Worker after 3-months to see if the plan is still active.

  •  "I think we need some extra or more intensive help for a child or family or the family is not engaging with the Early Help Plan we have tried so far and we are still worried".

It may be that one of our Targeted Early Help Teams can provide intensive and time limited support or that the situation is discussed at one of the multi-agency Early Help Panels.

You will need to get the family to agree and sign consent using the Form A – Request for Support and send this to the Early Help Gateway. We will inform the referrer of the outcome of any request for support within 48 hours of receiving the Form A.

There are five Targeted Early Help clusters across the district. The clusters are co-terminus with our Children’s Centres, school nursing and Health Visiting Teams.

Each Targeted Early Help Cluster team and/or Panels will be able to:

  • Advise on existing early help assessments and plans
  • Provide information, advice and support for Lead Workers in relation to relevant multi-agency support available in the cluster.
  • Support Lead Workers where Early Help plans have become 'stuck' and there is little or no change and there may be difficulty in engaging services to provide necessary support.
  • Advise on access to extra support and/or the Early Help Panel 
  • Receive step down cases from Social Work teams to ensure relevant support remains in place (using a Step Down Meeting to continue to support families who need this to prevent needing social care interventions again. Step-down cases do not necessarily need to be stepped down to a Targeted Early Help Hub if universal services can provide the agreed support.
  • Receive step down from Social Work Assessment Teams.
  • "I am not sure which cluster the family is in?"
Please enter the Post Code into the Post Code Checker

Airedale & Wharfdale (including Shipley)

Cluster Manager is Elke Crunden

Telephone: 01274 436600



Cluster Manager is Sue Walker

Telephone: 01535 618300



Cluster Manager is Manjit Cheema

Telephone: 01274 436500



Cluster Manager is Gill Miller/Sharon Hobson

Telephone: 01274 436700



Cluster Manager is Derek Lawrence

Telephone: 01274 436500  


If at any point you have concern that a child is being harmed as a result of abuse or neglect, you must not keep these concerns to yourself. 

In the Bradford district, these are the numbers that you can ring for advice and to make a referral:

  • During office hours (8.30am - 5pm Monday to Thursday, 4.30pm on Friday) call Children's Social Services Initial Contact Point - 01274 437500
  • At all other times, Social Services Emergency Duty Team - 01274 431010
  • If you have reason to believe that a child is at IMMEDIATE RISK OF HARM, contact the Police on 999

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Contact the service directly or alternatively leave feedback on the Local Offer Feedback link provided

Early Help Gateway:

Telephone:  01274 432121  



This page was last updated on 11/05/2018. This page has been viewed 1823 times.